Shipping and Return Policy
All of our retail orders are processed within 1- 2 business working days, in the order that they are received. We aim to ship your order via Royal Mail Delivery Service. You will receive an email to notify you that your order has been dispatched.
Standard UK delivery £4.99 3 – 5 days delivery
We also Ship to all countries within the EU.
European (EU) Countries £10 - Royal Mail Standard Airmail (Delivery Duration Approx. 7-10 Business Days - not tracked)
USA and Canada - Flat shipping rate of £18 Please allow 7 - 10 working days for delivery.
Please be mindful that all international orders may be subject to, customs duties taxes and other fees depending on the destination of your country. Any such fees charged are the sole responsibility of the recipient(Customer).
Delayed or lost parcels
Unfortunately, delivery delays happen, these occurrences are often outside of our control must be investigated by our shipping partners - the process of which can take up to 15 working days - if the parcel is not delivered to you within 10 days of shipment notification please contact us on [email protected] so that we can start the investigation process and we will aim to get your items to you asap. Please note we are unable to make any refunds during the investigation period we will replace the item if our delivery partners have determined the item as lost.
Returns
You can return your item within 14 days of receipt for a refund on the product - in all circumstances customers are responsible for the returns shipping cost and we ask that the item is sent via signed for / tracked delivery. If the item is lost during transit back to us then please contact your chosen delivery service. We can not issue a refund if the item is not received.
The item must arrive to us in unused and original condition if the item is determined as used we will not refund. Once the item has been received and we are happy with the condition, we aim to process the refund within 7 working days.
If in any case our delivery courier record your order as fulfilled and unfortunately you have an issue with your delivery, for example unable to locate your item(s) that was delivered or the product was damaged during transit, you are required to contact the delivery company directly to make a claim as this is beyond our control. Please use your tracking number to contact the delivery company(Royalmail) directly to resolve your issue.